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Family Support Coordinator

New York, NY

Posted: 08/16/2024 Job Number: 28052963

Job Description

Duties:
  • Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment
  • Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes
  • Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
  • Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
  • Assists in scheduling appointments with a RN and participates in the appointment when possible
  • Responds to inquiries from all stakeholders and provides education about the CYES program and associated program/services
  • Provides case management services to support the plan of care
  • Identifies appropriate referrals and community resources to support the plan of care
  • Provides follow up to ensure consumers access community providers and resources included on the plan of care
  • Follows all work instructions, policies and procedures in relation to the Project
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

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