Dept of Medicine Cardiology - EMR EPIC
Greets patients and visitors using excellent customer service skills and appropriate verbal and written communication skills that emphasize a patient-center approach and demonstrate the primary care core values. Apply same interaction style when communicating with visitors, providers, and other health care workers in the organization.
Reviews the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
Obtains all required registration and intake information from patients necessary for an efficient check- in process;verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR);accurately indicate arrivals, cancellations, and no-shows in the EHR.
Encourages and provides instructions for enrolling in online system: MyChart
Schedules appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
Answers patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Responds to patient portal messages and patient voicemail within 24 business hours.
May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.